Shipping

Orders are usually processed and shipped within 1-3 business days (may take longer if you order during a sale, over the weekend, or during the holidays).
Once packages leave the warehouse, it is up to USPS or UPS to deliver the package to you. Please keep in mind that the estimate shipping times you're shown at checkout are only an estimate, and they are not guaranteed by Unspeakable or the postal services. 

Shipping is determined by the weight, size and destination of the package. 
To get the shipping costs, go online to Unspeakable.com and add the items that you want to the cart. 
After that, begin the checkout process. It will ask you to fill out your shipping information, then it will take you to your available shipment methods. 

If you are an international customer, it is recommended that you pay the extra fees for Priority Mail International because your package will go through customs faster and be delivered faster than if you chose First Class Mail International. 
For more information, please look at What do I need to know if I am an international customer? 

We try to have our shipping rates as accurate as possible, but there are time when you have a large order or large item that the system will overcompensate for shipping by charging you more. We check for this when fulfilling the order, and if you were overcharge shipping, the difference will be refunded back to the card that made the purchase and you will receive a notification of refund. 

Most orders are processed the same day, unless the order is placed after noon or during a sale. 
All orders placed after noon on Friday (US Central Time) will not be processed until the following Monday. 
All packages are shipped through USPS or UPS. Once your order has been processed, you will receive an automated email with your tracking number. You can go to USPS.COM or UPS.COM and click on tracking to enter the tracking number to see where your package is at. 
It may take 1-5 BUSINESS DAYS (MONDAY-FRIDAY) for your package to leave the warehouse. After it has been shipped, if you are using First Class Shipping, it may take 3-10 business days to arrive to your location. 
If you want your package quicker, you must select Priority Mail, Priority Mail Express, or UPS 3-day Select. These shipping methods are usually delivered within 3-5 days. 

The estimated shipping times that you see at checkout do NOT include the time that it takes for packages to go through customs. 
MOST international packages are delivered within 10-21 business days using First Class Mail International, however, some countries take 2 months or more to be delivered. 

First class international does NOT guarantee a tracking number for your package. 
It is recommended that international customers use Priority Mail International or Priority Mail Express international so that you are guaranteed an accurate tracking number. 

While Priority Mail and Priority Mail Express are generally faster shipping methods, they do not include customs time, which could take up to 2 weeks to clear in the US and then another 2 weeks to clear once they've reached the destination country. 

If you're sure you used the correct email address (and checked your spam/junk mail folder), and still have not receive any shipment confirmation, it is likely that your order has not shipped yet. 
First, please give us 3-5 business days (Monday-Friday) to process the order, especially if the order was placed during a sale, on a holiday, or over the weekend. 
After this amount of time has passed and you still haven't received a tracking number, please contact our customer service at unspeakablemerch@gmail.com.

During the holiday season, November 1st-December 25, all orders will take extra time to process and expect shipping delays from the postal services due to the high volume of holiday packages. 
If you place your order after December 1st, we cannot guarantee that your package will be delivered before Christmas due to the heavy Christmas traffic for packages. This delay is especially true for international orders.

If you are located within the US, your package has a higher chance of being delivered faster if you choose to ship using UPS. 

Yes, we offer in-store pickups for local customers or customers that are just passing through. 

To make a pick-up order, put the items in your cart like normal and go to the cart screen. At the bottom right, click the button that says "PICKUP IN STORE." 

You will be prompted to select a date and time for your pickup, as well as put in your contact information. After that, it will take you through the check out process. Please do not change the shipping address, our address is automatically input. 

After you finish the check out process, you will receive a download file giving you instructions on how to pick up the order. 

If you place the order after 1pm, you will not be able to pick up your order on the same day. Please honor the pickup time that you choose. If you don't make it by the pick up time, we will only hold the order for 24 hours. After 24 hours, your order will be refunded.  

To avoid a refund, please call or email in advance if you are unavailable to pick up the order by your scheduled time. 

If your package was sent back to us for any reason, including but not limited to; the wrong address was provided, the package was not claimed, customs fees were not paid, etc., we will refund the amount of the merchandise once it has arrived back at our warehouse. Shipping will not be refunded. 

After we refund it, you can place a new order if you'd still like the merchandise. 

Sometimes, USPS will send your package to the wrong country by mistake. If that happens, your package will have to go through the customs in that country before it can be redirected to where it's supposed to be. 
Sometimes, USPS will scan a package incorrectly, leading the customer to believe that it was sent to the wrong place. 

To make sure that's not the case, just go to the website for your countries postal service (Canada Post, Australia Post, etc.) and put in your tracking number and compare the details to what you see on USPS.COM. 

If this information does not help you, you may want to contact your local post office and see what information they can give you. 

Please be aware that every country is different and some countries will charge additional fees that they may call customs fees, duty charges, VAT charges, Import Taxes, etc.. This is in addition and NOT included in the shipping that you paid when checking out. 

Most countries pick packages at random and you never know if your package will be picked. If customs is holding your package, they may send/leave you a slip or it will be reflected on your USPS tracking information. If you do not pay the charge within a few weeks, they will send the package back to us. We are sorry, but we have no control over whether or not your package will be charged any extra fees and we will not reimburse you for these charges. 

If you are concerned about having to pay the extra fee, please contact your local customs office/post office before ordering and ask if a package form the US that is clothing (which won't be resold) will be charged a customs tax, duty charge, or fee. 

If the package is sent back to us because you did not pay the fees, we will issue a refund for the merchandise only. Shipping is non-refundable. 

Unspeakable.com is based in the US, therefore ALL prices are in USD. Once you checkout, your bank will automatically pull out the converted amuont from your account. 
If you'd like to know what you will be paying after the conversion, you can use Google's currency converter to convert the USD amount into the currency in your country. 

The following countries that the United states will NOT ship to include: Iran, Sudan, Syria, and North Korea. Embargo policies change each year, so Iraq and Cuba are also included in this list. 
We have had to discontinue shipping to certain countries due to their inability to deliver packages securely and as a result of a high volume of lost packages. These countries include: South Africa, African countries, South Korea, Indonesia, India, Philippines, Malaysia and United Arab Emirates. 

Returns and exchanges

Items must be returned in unused condition. By unused we mean unworn (besides initially trying it on), clean but unwashed, and must have sizing tags still attached. 


EXCHANGES

We offer exchanges only if your merch does not fit correctly or the wrong size was ordered. 
All returns must be received at the warehouse within 30 days of the date that you received the package according to your tracking information. If you wait until you've had the product for 20+ days to initiate the return, it is unlikely that it will be received by us in time to exchange it. 

RETURNS FOR REFUND:

Your return must be received by us within 30 days of date of delivery as indicated on the tracking number for the original package. 
Please make sure to include a note with your order number and that you'd like a refund. 

Once your return is received and inspected, you will receive an email with a refund notification for the amount for the merchandise. 

Please keep in mind that shipping fees are non-refundable and the cost of the shipping label is the customer's responsibility. 

We only accept returns or exchanges on clothing products: Hoodies and Shirts. Sale items and discontinued items, as stated in the description, are non-returnable for any reason. 

All other products are non-returnable, as stated in the description. 

We will accept your return if it has not been worn, washed, or dirty. If the merchandise is unable to be resold due to smell, stains or pet dander, we will not accept the return (for more information, see below.)

To return or exchange your package, please send it to the address below. After we received your package, we will either issue a refund (if you've already ordered the correct size) or we will send out the correct size. 
Please also send us an email confirming your problem and letting us know which size you'd like/that you'd like a refund so that we will be watching for your package. 
Please include a note with your order number and the size you need so that we can easily process the exchange. 

ADDRESS: 

Unspeakable Gaming

24040 Loop 494 

Ste. A 

Porter, TX 77365

If the package arrives 30 days after the date that you received the package, we will not be able to exchange it for you. 

Other reasons we will reject an exchange include: 
Products that cannot be resold due to smell (cologne/perfume, essential oils, smoke), Dirty (Pet dander, hair, dirt or stains.)
 

We do not accept exchanges or returns on any discontinued or on-sale products. If we do not accept returns or exchanges, it will be stated in the description of the product. 

If your product fits into any of the categories above, we will issue a refund for the merchandise (shipping is non-refundable) and you will not be able to send back any merchandise back to us in the future. 

We are unable to exchange adult sizes for youth sizes and vice-versa due to the price difference in our books. If you send back merchandise and need to switch from youth to adult or adult to youth, your order will be refunded and you will be asked to place a new order for the correct size. 

We can only exchange products for the product that you purchased. If you request a color change, you will be refunded and asked to place a new order for a different color. 

If you receive the box/package and it has clearly been opened or damaged (crushed, torn/ripped, etc.,) Please take a photo of the package before opening. Check your merchandise for damage. If any piece of merchandise is damaged, please take a photo and send the photo of the merchandise and the photo of the package to the customer support email. 

Please keep the damaged merchandise AND the damaged package until you hear back from us. 

If you receive damaged merchandise and the packaging is NOT damaged, please take a photo of the damage and send it to our customer support email. 

ALL damage must be reported within 48 hours of the delivery date that's stated on the tracking information. After 48 hours, we will not replace damaged merchandise. 

If you shipped using Priority Mail, we will be opening a claim. During the investigation, USPS will sometimes ask us to have the customer (you) bring the package and damaged product to your local post office for inspection, so please keep the damaged merchandise and the packaging even after you've received a replacement. 

If you receive the wrong product or size or a product was missing from your order, please email unspeakablemerch@gmail.com within 48 hours of the date of delivery as indicated on your tracking information. 

Please include a photo of the item's tag, if the wrong size was received, or a photo of the item if the wrong color or product was received. 

You do not need to send the incorrect product or size back, we will send you the correct size or product. 

Order Changes

If the shipping address that you provided is incorrect, please email us as soon as possible at unspeakablemerch@gmail.com in order to get the address corrected. 

If the order has already shipped, we are unfortunately unable to correct or change the address. Instead, you will just have to wait for it to come back to us. 
Once the package is received by us, you will receive a refund for the merchandise only. 
The shipping fees that you paid are non-refundable. 

If you'd like to cancel your order and it has not already been shipped, just email us at unspeakablemerch@gmail.com and we will issue a full refund for the order (shipping included.)


If the order has already been shipped, you will have to wait until you receive the package, mark it as RTS, and give it back to your postal carrier. They will send it back to us at no charge to you. 
Once it is received, we will issue a refund for the merchandise only. Shipping is non-refundable. 

If you ordered the wrong size or color and the order has NOT shipped yet, just send us an email at unspeakablemerch@gmail.com. 
Unfortunately, we are unable to make changes to your order, but we will issue a full refund for your current order and you will be asked to place a new order for the correct color/size. 

If the order has already shipped, you will have to wait until it's delivered then initiate an exchange. (See above.) 

Other information

Short answer: No. We did not receive your order if you received an error that the zip code that you supplied did not match. 

Your order did begin processing, but the system caught that the zip code that you supplied did not match the zip code registered to the card that you used and halted the order process. 
This led to your bank creating a pending charge, but don't worry! The charge will disappear once the bank's system receives the information that your order did not process and the amount did not clear to our accounts. 

First, do not try and place another order because it could lead to further pending charges. You will need to contact your bank and see what the issue may be regarding your card's zip code. 

No. UnspeakableGaming's merchandise is only sold on www.unspeakable.com (this website.) 

If you're waiting on a shirt, hoodie or hat, you can expect it to take 7-14 business days depending on availability for restock. 
This does not include discontinued or sale items. 
The easiest way to know if a product is discontinued is to look at the sizing available. If it's missing youth sizes from the drop down menu, then that product will no longer be restocked. 
Any clothing product that we plan on restocking will have youth sizes available in the drop down menu, even if they're out of stock. 

Some toys come from China, so restock can take a little longer. Typical production and shipping time for products coming from China is 1-2 months. 

You can sign up to receive an email notification for restock by putting your email in the box that appears at the top of the screen if a size/color is sold out. 

You can reach out to us at unspeakablemerch@gmail.com or by filling out the contact us form on every product's page regarding product restock. 

It is best to wash your merchandise in cold water. It will also last longer and not shrink if you hang dry the items instead of putting them in the dryer. If you do dry them, the best setting is delicates or low/warm heat cycle, but we cannot guarantee that they will not experience shrinkage. 

You can also check the tag for washing instructions.

Because every brand is different, we provide a size chart for every clothing product to make sure you get the right size. 
Just scroll to the last image to find it. 

The measurements on the chart are the measurements of the product, not the size child it would fit. Because this is the case, it is recommended that you order up a size. 
For example, if the shirt measures 30" around the chest, and your child measures 29"-30" around the chest, you will need to order a youth large so that it's not too tight. 

Our office hours are Monday - Friday 8am-3pm. 

Phone: 281-747-7020

Email: Unspeakablemerch@gmail.com or follow the link below to the contact form.
CONTACT US



We aim to respond to emails within 72 hours. Thank you for your patience. 

December 31st and January 1st / New Year's Eve and New Year's Day. 
Orders placed after noon on December 30th will not be processed until January 2nd. 

Martin Luther King Jr. Day / The third Monday in January.
Orders placed after noon on Friday will not be processed until the following Tuesday. 

Good Friday / The Friday before Easter Sunday.
All orders placed after noon on Thursday will not be processed until the following Monday. 

Memorial Day / The last Monday in May. 
All orders placed after noon on Friday will not be processed until the following Tuesday. 

July 4th / Independence Day. 
All orders placed after noon on July 3rd will not be processed until the 5th. 

Labor Day / The first Monday in September.
All orders placed after noon on Friday will not be processed until the following Tuesday. 

Columbus Day / The second Monday in October.
All orders placed after noon on Friday will not be processed until the following Tuesday. 

Thanksgiving / The fourth Thursday in November.
All orders placed after noon on Wednesday will not be processed until the following Friday. 

December 24th-26th / Christmas Eve, Christmas Day and the day after Christmas.
All orders placed after noon on the 23rd will not be processed until the 27th.